Terms of Use Xalkiadakis S.A. Xalkiadakis.gr
Welcome to the Xalkiadakis.gr Online Store
Xalkiadakis.gr is the official online store of Xalkiadakis S.A., based at 1 km Gazi - Krusonas Road, Heraklion, with Tax Identification Number 094113461, Heraklion Tax Office and AR. GEMI: 77088727000.
Every visitor or user of the website xalkiadakis.gr must, before visiting or using the site, read and carefully study the terms of use as follows. Any user who enters and transacts or uses the services of the online store is deemed to consent to and unreservedly accept the following terms, without exception. If a user does not agree with these terms, then they are responsible for refraining from visiting or using the website, as well as from any transaction or use of the online store's services. The following terms of use apply to all content on the website.
To use the eshop, you must create a personal account (log in account), based on the terms and conditions contained in the terms and conditions of xalkiadakis.gr. It should be noted that even if you do not have a personal account, you can still browse the online store, but in order to place an order, you will be asked to create a personal account.
When starting to use the online store, the user will be asked to enter the postal code (PC) of the area where the delivery will take place, in order to confirm that the address is served by the Xalkiadakis S.A. eshop. If the address is not served, the user will be informed by the system before the order is created. The stores and service areas are determined by Xalkiadakis S.A. at its sole discretion, therefore some areas may not be served.
Each user is solely responsible for the information they provide, which must be true and accurate. If Xalkiadakis S.A. finds that the information provided is not true, it may cancel the registration of the user in question.
Copyright
All content on the xalkiadakis.gr website, including distinctive titles, trademarks, texts, images, graphics, photographs, illustrations, digital files, software, and generally any kind of file, is the intellectual property of "Xalkiadakis S.A." or the content providers that collaborate with "Xalkiadakis S.A." and is governed by national, European, and international copyright laws. Therefore, the reproduction, republication, copying, storage, sale, transmission, distribution, publication, performance, translation, collection, and use of any product catalogs, product descriptions, or prices, and more generally the content of the online store, any transfer or copying of data and information to third parties, modification in any way, in part or in summary, without the express prior written consent of Xalkiadakis S.A. or the Beneficiary. Trademarks and brand names included on this website are registered trademarks and are protected by the above provisions of Intellectual Property.
Visitor/User Obligations
Any natural person who is legally competent and has reached the age of 18 may use the eshop.
The user/customer of Xalkiadakis.gr must refrain from any illegal, improper, or abusive use of the content and services of this website. The user/customer agrees and undertakes to use the services, information, and data of the online store as provided by law and based on the rules of good faith and transactional ethics. Any damage caused to the above website xalkiadakis.gr by the visitor/user due to improper and unlawful use of the services is solely his/her responsibility. In the event of any administrative or judicial action or claim arising from any form of violation by the user against this website, the latter undertakes the obligation, on the one hand, to intervene in the relevant legal proceedings and, on the other hand, to compensate the website in the event that it is obliged to pay compensation or other expenses.
Limitation Of Liability
The website Xalkiadakis.gr makes every effort to ensure that the information and all content are governed by the utmost accuracy, clarity, timeliness, completeness, correctness, and availability. Under no circumstances, including negligence, shall Xalkiadakis S.A. be liable for any damage caused to the public as a result of using this website. The company does not guarantee the availability of the products displayed in the online store. The company is not civilly or criminally liable for any damage that may be suffered by a visitor to the online store or a third party for reasons related to the operation or non-operation and/or use of the website or the inability to provide services and/or products and/or information available from it and/or any unauthorized interference by third parties in products and/or services and/or information available through it. The online store cannot provide any guarantee for the availability of products, but informs the interested customer based on the data kept on availability or unavailability, and undertakes, in the event of a change in this data, to inform customers in a timely manner of the unavailability, in which case it shall not be liable for any further liability. The order may be partially accepted and executed. The Company therefore accepts no liability for any damages that may arise from the non-acceptance and non-execution of all or part of any order. The Company is not obliged to immediately cover the total quantities of products on offer.
Specific issues:
When selecting products, there is no minimum size per item, either in terms of weight, quantity, or value. However, for certain product categories, "Xalkiadakis S.A." may have set a maximum possible volume per item or quantity per item, which will be communicated to users via the eshop. In order for an order to be accepted, the limits set by "Xalkiadakis S.A." must be observed. In order for the order to be accepted, the limits set by "Xalkiadakis S.A." must be observed.
Given that some products are sold by weight and that the final weight may differ from the quantity ordered by approximately 10%, the user accepts this deviation as reasonable based on common practice and the lessons of common experience. Therefore, the final price charged for these products will be based on their final weight at the time the order is executed.
In order for an order to be accepted and fulfilled, there is a minimum estimated total value of the selected products depending on the postal code of the service area.
Upon completion of the order, the total estimated value of the order will be displayed. This amount is not final and the user accepts it in case they have ordered products which, according to the above, are either available at the price on the day the order is executed or are products that are weighed and the weight may vary.
The site provides secure transactions.
In the case of online payment, the estimated cost of the order will initially be reserved, with an additional 5% reserve on the total weight of the products, to cover any differences that may arise from variable weight products and product replacements. The final settlement of your account will be made within 3 business days.
After completing the order, the user will receive an email with the order details and the selected payment method.
Upon receipt of the order, the user must check that they have received all the items listed in the order. If any of the items delivered to them were not ordered by them, they must immediately inform the company and request the return of those items.
Before finally submitting their order, users must state the number of meal vouchers they have in their possession and their value. It should be noted that the value of the vouchers will not be deducted from the total estimated cost, but from the final payment amount. Meal vouchers must be handed over to the representative of Xalkiadakis S.A. upon delivery of the products.
Xalkiadakis S.A., within the scope of its own responsibility, strictly adheres to the specifications for the proper storage, maintenance, and transport of products to the final recipient. Xalkiadakis S.A. has received the necessary guarantees from its suppliers, who also bear responsibility towards the end consumer.
The collection of products available in the online store may differ from the collection of products available in Xalkiadakis S.A. physical stores. The selection of products and product categories in the e-shop is based on the company's commercial policy.
Links on xalkiadakis.gr : The links included in the online store refer to other websites in the form of links, and the company bears no responsibility for their content and services, as well as for the terms of management and protection of personal data that they use, nor does it guarantee their availability. The company is not responsible for internet broadcasts or any form of transmission received from any linked website. The company provides these links in its online store solely for the convenience of using the online store. The user/customer of the linked websites is solely responsible for any problems that may arise due to their content and/or services.
Notification of Changes: Xalkiadakis.gr reserves the right to make any changes to the online store, policies, and Terms of Use at any time it deems necessary and without any written notice to its members, except by posting a notice on the online store.
If you have noticed any problems with the content of the website that relate to legal or ethical issues, please notify us at info@xalkiadakis.gr in order to proceed with their immediate resolution.
** DISCLAIMER: Product information is based solely on the product label. Xalkiadakis S.A. strives to obtain reliable information from its suppliers and to provide reliable information on its website. Xalkiadakis S.A. does not guarantee the accuracy, completeness, or correctness of this information and is not responsible in any way for any errors or omissions on the part of the supplier. There may be some differences between the information provided on the website and the information provided on product labels for technical reasons. The information presented on the website does not replace the information on product labels. In case of discrepancy, the information on the product labels shall prevail. Consumers should check the information on the labels before purchasing and at least before consuming the product. The consumer expressly waives any right of recourse against Xalkiadakis S.A. in the event of a discrepancy.
"According to Directive 2013/11/EC, which was incorporated into Greek law by Joint Ministerial Decision 70330/2015, it is now possible to resolve consumer disputes electronically through the Alternative Dispute Resolution (ADR) throughout the European Union. If the customer is a consumer (i.e., a natural person acting outside their professional capacity) and has any problem with a purchase made on our Website, they can initiate the ADR procedure through the single EU-wide platform for online dispute resolution (ODR platform) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage»
